Meet the Sylvanian Families Kangaroo family from Down Under! There's mum and dad Sheila and Bruce Springer, along with their children Joanne and Joey Springer. The Springers are a very sporty family, Bruce runs the Sylvanian Cricket Club and Sheila is especially good at netball.
We charge just £3.95 for your delivery - whatever the value of your order
For all UK mainland deliveries weighing less than 2kg we use Royal Mail standard delivery and for those weighing over 2kg or of a higher total cost value we use Parcelforce or a carrier (depending on size weight and volume of the package)
All deliveries via Royal Mail & Parcelforce should be completed within 3-5 working days.
Your total basket value will also include estimated delivery charges and will be added to your final checkout price.
When possible we offer Express delivery within the UK for £9.95. Your purchase will be sent via DPD next day service on the next available collection, that may be the following day depending on when your order is placed.
All delivery charges are subject to conditions on total product(s) weight.
We will refund goods up to 14 days from the date of original purchase. No refunds or exchanges will be given after this 14 day period.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a refund of the purchase price on receipt.
A deduction will be made if the value of the returned goods has been reduced because of handling.
International carriage is shown on checkout, please note we can not deliver to PO Box numbers
Your statutory rights are not affected.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible customer service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
Credit/Debit Card Details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We do not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, and to store delivery addresses. You can ask to be removed at anytime by letter or e-mail.
Goods purchased from us may not be used for resale.
We strive to provide the very best service and make sure this site is working well and all information kept up-to-date. If you have any complaints or see anything that you know to be incorrect please email us so that we can correct it. We will acknowledge your complaint within 5 working days and inform you of how we will intend to resolve the dispute.
For returns, questions and comments please contact customer services. Please see the contact us link on the main page of the site.